One good way to spice up your outfit is by pairing it with a sleek pair of shoes. Believe it or not but the kind of shoes you wear with a certain outfit matters so much! 

We all want very chic yet comfortable shoes. However, it’s really difficult to distinguish between which shoe stores are actually good and bad, as new retailers keep popping up every day. 

In the swarm of many shoe stores, it’s hard to tell which ones are legit and which ones are not. One such case is with the shoe brand, Rack Room Shoes.

If you are curious to know whether this brand is legit or not, then you’ve come to the right place. I’ll provide you clarity on the retailer, Rack Room Shoes. 

In this article, I’ll be discussing all the details related to this shoe retailer and we’ll also be taking a look at whether it’s a legit store or not.

So let’s get right to it!

About Rack Room Shoes 

Rack Room Shoes was founded by Phil Levinson in Salisbury, North Carolina in 1922. It’s an American retailer.

Initially, the store started off with the name Phill’s Shoes. However, later on, it was renamed Rack Room Shoes.

The company was acquired by the German group known as the Deichmann group in the 1980s. This German group has been running it ever since. 

They even purchased the Off-Broadway shoe warehouse in 2002 and merged it with the Rack Room Shoes. 

The brand manufactures shoes as well as shoe care items for men, women, and children. Their shoes range between multiple budgets. 

Therefore, every person is bound to find at least one pair in the budget that they want!

The store has a wide variety of shoes in a number of styles and designs. One can find shoes to suit every occasion. They keep a huge selection from renowned brands like Reebok, Adidas, Nike, and Tommy Hilfiger. 

Their own brands include Bluefin, Limelight, and Restoration. Rack Room Shoes even offers other accessories like bags, socks, and shoe care products. 

An advantage of buying from this brand is that they don’t sell designer shoes at a high price.

They have a great number of bundles, deals, and value promotion discounts which helps in reducing the cost. 

The store offers shipping services only within the United States. Their standard shipping takes about 7 to 10 days. However, if one wants fast delivery, then they can get that with an extra charge. 

Is Rack Room Shoes legit?

By the look of its website, the company does seem to be legit. Not only that, but a major defining factor for its legitimacy is the fact that they’ve been running for over 100 years now!

If the company were to be a scam, then it wouldn’t have been in the running for so long. The truth is bound to appear one way or the other!

If they’ve been in existence for so long, then why do people assume that it’s not a legit company? Well, this is because of the sheer amount of negative reviews that they have received. 

In this digital day and age, the first thing a person does is search for a brand online. One search for Rack Room Shoes can make a person not want to shop there. 

Although it’s a legit company, customers aren’t satisfied with their service. They’ve been given a 25% rating for their service on Sitejabber, which is considered to be a really low one. 

Even their consumer rating on this review page is only 1.94 stars. Moreover, the brand has an excellent rating of only 21% on Trustpilot

Whereas, their rating for being bad is 72% and poor is 7%. This just indicates that generally, customers are dissatisfied with their purchases from this store.  

Most of the customers complain about having issues with their customer service and with return shipping. 

One customer has even warned others to not cancel or change their order or else they’ll have to pay for return shipping, which is a lot of money.

Plus, they don’t even give a full refund, instead, they give a partial refund.

Many customers have also complained about deceitful marketing. A customer made a purchase from this brand. They availed the offer to buy 1 pair and get the second pair at half price. 

However, after their purchase, they checked and realized that they had been charged full for both pairs of shoes. They tried contacting customer service but the store has been unresponsive. 

Complaints about their customer service staff have been increasing with every review. They’ve labeled them as “unprofessional” and “unhelpful”

There are many people who have described their experience at this store’s website as a “horrible” one. 

The reason is that a customer received their shoes without an invoice and the package cannot be reused. They have to pay for shipping and can’t return without the invoice. 

It is mistakes like these that make shoppers assume that the company isn’t a legit one!

Final Verdict 

While the company, Rack Room Shoes, is definitely a legit one, it may not be such a good brand to buy from. The store has been running for over 100 years now. 

But each day their negative reviews keep increasing. In today’s world, everyone is cautious about making a purchase before doing a search on the brand on Google. 

Only one click will tell them the reputation of this company, which isn’t a great one! Many people regard it as a scam and deceitful because of the complaints. 

Most customers have issues with return shipping, extra charges, and orders never arriving. This is ironic because the company has a refund policy readily available on its website

However, the fair share of negative reviews suggests that the company probably doesn’t follow through with its own policies. 

Although, it should be noted that there weren’t many complaints regarding the quality of the shoes. 

This indicates that maybe if the store fixes its website and other technical issues like deliveries, they might not be that bad. 

But hey, the decision to purchase from them is yours now! If you’re doubtful, then instead of making an online purchase, you can visit the store and look for yourself. 

I hope this article helped you out regarding the brand Rack Room Shoes!


I am the founder of In The Fashion Jungle, A site that aims to bring the latest trends and fashion news to our readers. I have extensive experience in the fashion industry, having worked in fashion manufacturing, production, and quality control for many years. My passion for fashion began at a young age, and I pursued a degree in fashion design to further hone my skills. After graduation, I worked with several well-known fashion brands, where I gained valuable experience in all aspects of fashion production. Over the years, I have developed a keen eye for fashion trends and have a deep understanding of the manufacturing process. This has allowed me to successfully launch my own fashion site, where I can share my knowledge and expertise with others who are passionate about fashion. Through my site, I hope to inspire others to express themselves through fashion, whether it be through clothing, jewelry, or accessories. I believe that fashion is a form of self-expression and that everyone should have the opportunity to feel confident and stylish. Thank you for taking the time to learn more about me and my passion for fashion. I look forward to sharing my insights with you through my site.